Quality Assurance

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Cash Flow Solutions has learned how to be successful in a young, evolving industry that faces continual changes: customer notification responsibilities, privacy issues, banking boundaries, and financial accuracy.

We believe that the need to maximize accuracy should drive all of our operational efforts.

Our quality assurance controls include:

  • off-site data storage
  • 99.9% data entry guarantee
  • legal review of compliance areas
  • external audit for operating procedures
  • redundancy of all critical operating components
  • on-going training, evaluation programs, and licensing for employees
  • a hiring process that incorporates careful background checks, personality assessment, and situational role-playing
  • measurement tools that test the quality and effectiveness of our services such as: periodic client questionnaires, market research, collection reviews, and internal audits of processes.
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