Di: If we earn loyalty through performance, it will keep the fire under our feet.
Kasey: Let's make a commitment never to cut corners despite the temptations.
Di: We need to invest in support services that our competitors aren't willing to do.
Kasey: The key is developing an all-star team that is passionate about our business model.
Di: Let's focus on merchants that share our values and care about their reputations.