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| Who do I call if I have a question about my service? |
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We have a skilled client services team that has one goal - keep our clients and their customers contented. Our software is designed so that the entire team has our clients' updated information at a glance. You can reach a member of the team at 800-736-5153, extension 233. |
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| What if our customers have questions about your service? |
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Please ask them to call our customer service team at 800-460-0124 so that their questions can be respectfully resolved. Our goal is to divert calls from your place of business to our specialists which allows you to focus on your core business. |
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| What is the Online Reporting service? |
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Online Reporting reflects daily your customers' payments information: check images, individual store information, remit dates, daily, weekly or monthly reports, etc. It can be used for your bookkeeping, repeat offenders list, loss prevention guide and customer payment status.
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| How often is your Online Reporting service updated? |
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We update the Online Reporting twice a day (M-F) so that you have the most recent payments information. |
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| Will you teach me how to use the Online Reporting feature? |
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Our Client Services team does a weekly online demonstration that walks you slowly and carefully through the process. Our team is available at any time to answer questions about the reporting features. |
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| What happens if a payment is returned unpaid? |
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We send a notification report each morning by either fax or e-mail that gives you all the payment information. This can be used as a tool to stop the repeat offenders. |
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| What if the payment is a returned check and I want to see an image of it? |
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We scan all the checks we receive from the bank so that you can view the front and back image in our Online Reporting. |
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| How often do you remit the funds on recovered checks? |
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We electronically remit recovered funds into your bank account twice a week so that the money is your account on Wednesday and Friday. |
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